Customer Grievance Redressal Print

 

 

Grievance Registration

Customers can book their Grievances by calling on Local Number

198

Customers can book their Grievances Online

Click here

Customers can write to CGM UPE BSNL by e-mail at

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Customer may use following toll free "consumer care numbers" for booking their complaints at our Complaint Centres (Call Centres).

Type of Service

Toll Free No.

For Basic Services including Broadband Services

1500 or 1800-345-1500

For CDMA & WiMAX Services

1502 or 1800-180-1502

For GSM Mobile Services

1503 or 1800-180-1503

For Broadband and Internet Services

1504 or 1800-345-1504

For Blackberry Services

1505 or 1800-180-1505

For MPLS and other Data Services

1800-425-1957

BSNL has established "Web based Complaint Monitoring System" to enable the consumers to book and monitor the status of their complaints in their respective Service Areas

The details about booking and monitoring the complaints on "Web Based Monitoring System" is given below:

Step-1: Open BSNL website i.e.www.bsnl.co.in.

Step-2: Click on customer care. The following will appear on the screen:-

New Service Request

Complaint Booking

Status

Status of Appeal

Register for New Services

For Booking Dockets

For Tracking Service Requests/ Complaint Bookings

For Tracking Appeal Docket Status

Landline/ Broadband

Landline/ Broadband

Landline/ Broadband

Appeal status only

GSM/ CDMA

GSM/ CDMA

GSM/ CDMA

Leased Lines

Leased Lines

Leased Lines

Step-3: Choose and click on Landline/ Broadband or GSM/ WLL for New Service Request, Complaint Booking and for Tracking Status of Service Request/Complaint Booking/Appeals.

Step-4: Select the Circle and use online services without registration or with registration

Telephone Adalat cum Open House Session:

These sessions are conducted once in two months at district level and once in three months at circle level.